Returns and Exchanges

Hoop Haven stands behind the quality of every garment we produce. Customer Satisfaction is also of paramount importance to us. Therefore, if you are unsatisfied with the fit of your garment, we're happy to to exchange or refund you, within 30 days of receiving. We are also happy to accommodate size exchanges within the same 30 day window.

Exchange and Store Credit Conditions:

Products must be returned unwashed, and undamaged. Items must be returned in the condition they were packaged and sent. Products covered in animal/human hair will not be accepted. Products that smell like they have been washed will not be accepted. Products that smell like smoke, cologne, or have deodorant markings or sweat stains will not be accepted. All items with a "Final Sale" or "Sale" or that are sold during the holidays are final, and no exchange or returns will be accepted. 
 
We offer free exchanges and COVER THE SHIPPING COST TO GET YOUR ITEM BACK TO US FOR EXCHANGE, AND WE PAY THE SHIPPING COST TO GET THE EXCHANGE BACK TO YOU. Once we receive the item, your return or exchange will be processed in 5 - 7 business days.

How Do I Start a Return?

To Start a return please email hello@hoophaven.co. Please be sure to include your order number and email you created the email with.

If you have received a damaged, or defective item please email hello@hoophaven.co and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request (refund or send another product?)
  5. Most importantly a photograph demonstrating the quality of the print or the damaged area of the item. Send pictures taken on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.